QUESTION: My clients get as copy of their photos burned onto a DVD in .jpeg format. The disc I am using is labeled DVD-R by Ativa. I check the disc to make sure everything works before I send it. What would be the reason(s) that the client would not be able to view the photos on their computer once they load the disc?
ANSWER: It could be that the disc drive they are using cannot read DVD-R ...discs. This can happen especially if they are on an older laptop or desktop. As far as the pictures being in .jpeg format, Windows XP, Vista and Win 7can natively read that format without any special software as long as they are burned to the disc as individual files. I didn't mention, but a good test would be to burn a few of them to a regular blank CD-R and see if they can view them then. If they still cannot, then their file associations my be "broken" on their pc in which case they would need to use a third-party software to view the photos. I use Picasa at home to keep my thousands of photos in order. http://picasa.google.com/ is the website and it's totally free.
Questions/Comments should be directed to Lara Massey at sassymasseyphotography@gmail.com.
